As a matter of fact…

One element discussed by Monique Hamers in her guest lecture was fact checking as a means of public engagement and empowerment. This is related to the shift, thanks to the rise of the internet and prevalence of social media, from ‘news as a lecture’ to ‘news as a conversation’. News ‘consumers’ used to just receive news with very little means of engaging and interacting with it. As a reader/viewer, you were dependant on the news outlet for the agenda, and you had to rely on the expertise of the journalist in question. You would hope that they verified their facts properly, as you relied on them. Any error on their part could become an error on your part. Misinformation could be spread easily, with fewer outlets that could counter these false rumors. Especially during times of uncertainty and anxiety, which often lead to more rumors in the first place, certainty is a gift. Being able to rely on an outlet to provide you with the verified facts is gold in those times.

Thanks to the rise of social media, it is easier for people to engage and interact with news. Like a wine glass, stories can be polished until all the stains have been removed; the story is clean, fact-checked and verified. Of course, this is the ideal. Whether it is always a realistic goal remains to be seen. Nevertheless, the prospect of journalism and the people informing each other is promising. Journalists can be called out on factual errors and vice versa, and facts and statistics requiring interpretation can be discussed and challenged by anyone.

Using two examples from the social media site Reddit, I want to illustrate how interacting with news can both be positive and negative. But before I get to the examples, I would like to discuss a theory that might be applicable to this situation: wisdom of the crowd. In its original form, wisdom of the crowd is a statistical phenomenon. For example, you have a bowl full of M & M’s and you would ask a 1000 people how many M & M’s the bowl contains. You would get a diverse set of estimates, ranging from very low to very high ones. However, because of this diversity the average of the estimates is usually remarkably close to the actual amount of M &M’s within the bowl. The crowd, as a whole, knows more than the individual (Surowiecki, 2005). Of course, with regards to ‘news as a conversation’ it takes on a different meaning, one that is more related to the metaphor of the polishing of the wine glass. The crowd can add to a story until it is distilled to its essence. Whether that is the best, most-factual story or just the consensus of a group is a different discussion altogether.

The first, positive example coming from Reddit with regards to wisdom of the crowd comes out of a discussion that was going on regarding Ferguson (which can be found right here). In the comments, one user claimed that a Harvard study had concluded that black people committed more violent crimes and were a subculture of violence. Technically, it was true that this had been a sentence in the article. However, another user pointed out that following this sentence were about 25 pages refuting this idea and claiming that it was a gross oversimplification. This is an example of the crowd coming through, refuting an idea that was an oversimplification and a misrepresentation of the quoted article.

However, it can go wrong as well: Reddit and the Boston Marathon Bombing. I have discussed this incident in my first blog post, but I believe that it is relevant for this topic as well. After the bombing, a subsection of Reddit was created that would help the investigation. The FBI had crowdsourced the investigation in a sense, as they were asking for pictures and videos from the crowd. Most of these were posted online as well, hence the community could use them as well. Though rules were set up by the moderator, such as not posting personal information online, these rules were neglected quickly after the users thought they were getting closer to actual suspect. However, the real perpetrators never showed up on their radar. And their ‘investigation’ often looked like this:

Racial profiling and accusations based on nothing were abound. This led to the community coming forward with two suspects, one of whom was Sunil Tripathi. A tweet had been send out (later removed) where it was stated that his name had popped up on the Boston police chatter. He had also been missing, which was interpreted as suspicious as well. As it turned out, he was missing because he had committed suicide. He was not related to the Boston Marathon bombing at all.

This is an example where wisdom of the crowd turned into stupidity of the hivemind. The small subsection of Reddit mostly seemed to have one goal: proving journalists and the FBI that they were better. Because of the voting system Reddit uses, many posts questioning the statements made by some of the users were being downvoted, while every piece of ‘evidence’ was being upvoted. The community was blinded by their end goal, and their confirmation biases influenced their perceptions of the evidence. Leading to false accusation and the FBI having to release their info on the actual suspects earlier than was needed. It had real-life consequences.

Nevertheless, I do think that the concept of Open Journalism is a potential exciting and interesting way to get to the facts. However, in order for it to work you would need some ground rules and a certain ‘crowd’ to get to wisdom in the first place. Monique Hamers named 10 essential points for Open Journalism:

  1. It encourages participation. It invites and/or allows a response.
  2. It is not an inert ‘us’ to ‘them’ form of publishing.
  3. It encourages debate, where we can both lead and follow.
  4. It helps form communities of joint interests around subjects, interests and individuals.
  5. It’s open to the web. It links to, and collaborates with, other material on the web.
  6. It aggregates and/or curates the work of others.
  7. It recognizes that journalists are not the only voices of authority, expertise and interest.
  8. It aspires to achieve, and reflect, diversity as well as promoting shared values.
  9. It recognizes that publishing can be the beginning of the journalist process, instead of the end.
  10. It is transparent and upon to challenge – including correction, clarification and addition.

Diversity is essential. As with the statistical phenomenon that is wisdom of the crowd, where more diverse estimates lead to a mean that is closer to the actual number, diversity ensures that more statements are being questioned and more factual errors are being pointed out. Points 4 and 8 are thus needed together in order to have a more functional community. At the same time, it would have less of an ‘us vs. them’ mentality, as that seemed to be another flaw in the Reddit subsection (them being the journalists and the FBI as the establishment against which to rebel against). Relating to point 6, the statements by the Reddit users were aggregated but in the wrong way, leading to misinformation assumed to be fact. It was only in so far open to challenge in that criticism was being cast aside, downvoted.

However, this bad example shouldn’t make you want to dismiss Open Journalism altogether. This ground rules, coupled with strong moderation in online communities, should be able to lead interesting additions. And of course, there are already fact-checking communities that lead to results. But with some additions, simple internet forums can avoid misinformation and be useful to the process as well.

References

Surowiecki, J. (2005). The Wisdom of Crowds. New York: Doubleday.

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8 gedachtes over “As a matter of fact…

  1. Much like your presentation, I really enjoyed readig this blogpost. I like that you mentioned two case examples of how wisdom of the crowd can assist in fact checking activities and how it can also mislead anyone the solely rely on news provided by ‘the crowd’. I agree that social media has completely changed journalism and the ten points that Monique Hamers had mentioned have really added to the essence of open journalism. If I only look at the positive example that you metioned, I do feel that it is right for the crowd to have a sense of control in the development and publishing of news. But to another extent, I also feel that the crowd should be controlled in all the freedom they have to interfere with what essentially is the work of a journalist. It’s a tough cookie, because how do you control social media outlets when all the ‘rules’ are neglected? Maybe a gatekeeper should be assigned to overview and cross-check the crowd’s contributions via social media. I don’t know if that already exists, but it could be a start. I would assume we don’t want another case like Sunil’s in the news.

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    • It’s a tough cookie indeed! I mean, you both need to make the users feel like they have the freedom to contradict without being too overbearing, which is a tough balance to do. As I mentioned in the blog post, I think having strick moderation would be a good thing, at the very least to stop people from posting personal information. Some ground rules regarding fact checking and what you can post would be essential as well.

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  2. I like that you linked wisdom of the crowd to fact-checking. I think the diversity of people helps to get more information faster, but as you mentioned in point 6, if it does not get curated by others and they assume it all to be true, it is of no use. The crowd can than be a herd of sheeps, just following eachother. Especially when they have the same goal, like what you said: proving to be better than the FBI. If the crowd cannot distinguish the truth from lies, it is useless to even work together. So, I think that these online platforms to engage and interact with the news are great, but if people think they are journalists they have to act like them, which means: be skeptical and check your sources.

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    • Indeed. For online communities such as that, it would good to have 1. proper moderation and 2. ground rules regarding fact-checking, posting personal information and spreading rumors. For instance, in another subcommunity on reddit called AskHistory, people can ask questions regarding history (no shit Sherlock :P). But the way this subcommunity is moderated is that either you get answers from verified historians or you need to provide sources with your answers. Any other answer/speculation will be deleted. I think this would be a good way to go.

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  3. Great title! You’ve used the lecture of Monique very clearly! You did it well during your presentation yesterday. It is a shame that some people were still spamming his family while he committed suicide, which is one of the worst things that could happen to your child in my opinion. I totally agree that Internet forums can avoid misinformation and be useful to the process as well. By working together, we can provide journalist from publishing wrong information in my opinion.

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    • Thanks! I guess another ground rule for forums could be: ‘don’t be an asshole’. 😛 I mean, even if you would only have the slightest bit of human decency you wouldn’t be spamming a family based on such feeble evidence. The internet has the capacity for great things, but the ability to be anonymous also provides opportunities for hateful people to hurt others unfortunately.

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  4. Your post is very interesting, I agree with you on how useful Open Journalism can be and on the risks it faces. Nonetheless, I have some suggestions on this post. I would have liked to see the extracted main idea of the Reddit comment on Ferguson’s case and not the whole comment, or at least to have the two choices. In my opinion, the concept hivemind should have been defined in the post. I think that listing Monique Hamers’ main points for Open Journalism is useful. However, I think you could have talked more on the procedure of verification in Open Journalism, that is not included in Hamers’ points, because verification was one of the main fails in the Boston Marathon’s Reddit. I would also suggest to think on which topics the general public should not publish their Open Journalism investigations witthout the advice of authorities. For instance, criminal investigations.

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